Overview
Resolves the routine support questions that eat up your team's time, like product questions, account issues and documentation lookups, with accurate, on-brand answers and a smooth handover to a person when needed.
Best for
Businesses with growing support volume, the same questions coming in again and again, and customers who expect fast answers.
How it works
Learns from your knowledge base, documents and past tickets, then answers incoming questions with sources. When it can't resolve something or senses a frustrated customer, it hands over to your team with the full conversation, so nobody has to repeat themselves.
What it does
- Automatic answers to common support questions
- Knowledge base integration for accurate answers
- Hands off to a person with the full conversation when needed
- Customer satisfaction tracking and sentiment analysis
- Multi-language support
- Ticket creation and status updates
Common use cases
Product and feature questions
Pulls from your documentation to answer 'how do I...' questions with accurate, cited responses.
Account and billing issues
Looks up user account state, processes refund requests, and escalates anomalies to your team.
Order status and returns
For online stores: handles order tracking, returns and shipping questions.
Typical outcomes
73%
Routine questions resolved
< 30 sec
Avg. response time
+12 points
Customer satisfaction (CSAT)
−48%
Support cost reduction
Based on representative client deployments. Your results will depend on volume, data quality, and scope of automation.
Related case studies
Not sure whether to buy a helpdesk add-on or build your own? Read our guide on build vs buy for AI customer support.