What we build as an AI chatbot development company
Off-the-shelf chatbot tools work until a customer asks something the tool wasn't set up for, or you need the bot to look up an order, book an appointment or update your CRM. That's the gap we fill. We build a custom chatbot that answers from your own policies, product information and past conversations, connects to the systems you already use, and passes the conversation to a person, with the full history, when it can't help.
With custom development, we write the software around your business: what data the bot reads, what it can do, which rules it follows and when it hands over. You own it.
- Customer support bots that answer routine questions from your help articles and route the rest to your team.
- Sales and lead qualification bots that ask the right questions, capture contact details and book meetings. Our front desk AI agent is a ready-made starting point.
- Internal bots that answer staff questions about policies and documents in Slack or Microsoft Teams. See custom AI assistants.
- Website assistants that help visitors find the right product or answer, and bring in a person when asked.
Why this matters
An AI chatbot for business only pays off if it knows your business. Customers expect an answer in minutes, including evenings and weekends, and a bot that gives generic or wrong answers costs you more than it saves. One trained on your own knowledge resolves the routine questions, captures leads while your team is offline, and gives your staff back the hours they spend repeating the same replies.
Why hire a chatbot development company instead of building it yourself
You can set up a basic chatbot yourself with a builder tool. Getting it to answer your real questions correctly, inside your real systems, is a different job.
- Fewer surprises. We know where chatbot projects get stuck, such as messy content, unclear handover rules and hard integrations, and we plan for them from the start.
- Integration with your systems. A useful bot reads from and writes to your CRM, help desk or order system. That's engineering work, and it's where most do-it-yourself bots stop.
- Maintenance and tuning. Your products and policies change. We keep the bot's knowledge current, review conversations and fix wrong answers.
- Clear communication. We work with US small and mid-sized businesses and write everything in plain language. You talk directly with the people designing and building your software.
If you have developers with spare time and a simple use case, building in-house can work. Our AI consulting services can help you decide.
Our AI chatbot development process
Nothing reaches your customers until it's been tested on your real questions.
- Discovery. We review the questions customers ask most and agree what the bot answers, what it must never do, and when it hands over.
- Knowledge base and data setup. We gather your help articles, policies and past tickets, and remove anything out of date or internal.
- Model selection. We test a few models on your questions and pick one for accuracy, speed and running cost.
- Integration. We connect your CRM, help desk or order systems and set exactly what the bot can read and change.
- Testing. We run it against real past conversations and try awkward cases like angry or off-topic customers.
- Launch. We start on one channel, usually your website or help desk chat, with your team watching.
- Post-launch tuning. We review conversations with you, fill knowledge gaps and add channels as the bot proves itself.
Chatbot development tools and platforms we use
We don't sell our own chatbot platform. We pick widely used tools that another team could maintain after us.
- Models: OpenAI (directly or through Azure OpenAI), Anthropic's Claude, or open-source models when data can't leave your environment.
- Retrieval (RAG): the bot answers from your approved content, stored in a vector database, so it can show where each answer came from.
- Integrations: your CRM, help desk and internal systems through their APIs. Our contact center co-pilot, for example, pulls data from Salesforce and SAP.
- Channels and hosting: your website, WhatsApp, email, help desk chat, Slack or Teams, hosted on major cloud platforms, most often Microsoft Azure, or in your own cloud.
Whatever we use, you own 100% of the code and IP.
What custom AI chatbot development costs
We don't publish a price, because two chatbots that look alike can be very different underneath. A bot that answers from a few dozen help articles is a small project. One that looks up orders, applies your refund rules and runs on three channels is much bigger. The main cost drivers:
- Complexity: how many kinds of questions and business rules it handles, and whether it only answers or also takes actions.
- Integrations: each system it reads from or updates adds build and testing work.
- Your data: how much content it answers from and how much cleanup that content needs.
Channels and security needs also add work. Projects run in phases: scoping, where you get a fixed price and timeline, then a first version on one channel, then more channels and tuning. You decide at each step whether to go on. Read more about how we price custom AI software.
A project we've built
A project that shows how we build conversational AI on top of real business systems. We also built a conversational AI avatar platform for corporate training, described in the immersive AI learning platform case study.
- A live call co-pilot for an e-commerce contact center. Reps struggled to pull up order and account details mid-call. We built an assistant that listens to live calls and surfaces the right CRM and ERP data without the rep leaving the call. Read the contact center AI co-pilot case study.
Chatbot development vs AI agent and automation work
A chatbot talks: it answers questions, collects details and hands over to a person. For many businesses that's the right place to start.
An AI agent does work: it reads a ticket, checks an account, decides what to do and acts in your systems, with a person approving the decisions that matter. If you need that, look at custom AI agent development. For support, our customer support AI agent solution is a ready-made starting point.
Automation removes manual steps behind the scenes, often with no chat at all. See AI automation services. We'll help you pick the smallest option that solves your problem.
What you get
- A chatbot trained on your help articles, policies, product data and past tickets
- Connections to your CRM, help desk and booking or order systems
- Your website, WhatsApp, email or the other channels your customers use
- Human handover that passes the full conversation to your team
- A dashboard of conversations, resolution rates and unanswered questions
- Monitoring, knowledge updates and ongoing improvements after launch
Related services
Customer Support AI Agent
A ready-made support agent that resolves routine tickets and escalates the rest.
Front Desk AI Agent
A ready-made agent that qualifies leads and books meetings into your calendar.
AI Agent Development
Agents that take on work needing judgment, with a human in the loop.
Custom AI Assistants
Generative AI assistants trained on your company knowledge.